Privacy Policy
Otherwave Velox Health Platform
Introduction
At Otherwave Velox, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our gymnastics for crossfit health platform. We're committed to being transparent about our data practices and giving you control over your information.
This privacy policy applies to all users of visionaryconnectionlab.sbs and our related services. By using our platform, you agree to the collection and use of information as described in this policy.
Information We Collect
Personal Information
When you register for our platform or participate in our programs, we collect information that helps us provide better services:
- Name, email address, and phone number
- Age, fitness level, and health status information
- Payment information for course enrollments
- Progress tracking data and workout performance metrics
- Communication preferences and feedback
Technical Information
We automatically collect certain technical data to improve your experience and ensure platform security:
- IP address and browser type
- Device information and operating system
- Website usage patterns and navigation data
- Cookies and similar tracking technologies
Data Collection Transparency
We believe in complete transparency. Every piece of information we collect serves a specific purpose in improving your fitness journey or ensuring platform security. We never collect unnecessary data or share your information for purposes you haven't explicitly agreed to.
How We Use Your Information
| Information Type | Purpose | Legal Basis |
|---|---|---|
| Contact Details | Account management, course communications | Contract performance |
| Fitness Data | Personalized workout recommendations | Legitimate interest |
| Payment Information | Processing course payments | Contract performance |
| Usage Analytics | Platform improvement and optimization | Legitimate interest |
We use your information to provide personalized fitness guidance, track your progress, and connect you with appropriate training programs. Your health and fitness data helps us recommend suitable gymnastics exercises for your crossfit training goals.
Data Sharing and Third Parties
We work with carefully selected partners to provide you with the best possible service. Here's how we share information:
Service Providers
- Payment processors for secure transaction handling
- Cloud storage providers for data backup and security
- Email service providers for course communications
- Analytics tools to improve platform performance
Legal Requirements
We may disclose your information when required by Indian law or to protect the rights, property, or safety of our users and platform. This includes cooperation with law enforcement agencies when legally obligated.
We never sell your personal information to third parties for marketing purposes. Any data sharing is strictly limited to providing our services or meeting legal obligations.
Your Rights and Controls
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Update Information
Correct any inaccurate or outdated information in your account profile at any time through your dashboard.
Delete Your Account
Request complete deletion of your account and associated data. Some information may be retained for legal requirements.
Data Portability
Export your workout data and progress records in a commonly used format to take to another platform.
Marketing Opt-out
Unsubscribe from marketing communications while still receiving essential account and course notifications.
Restrict Processing
Limit how we use your information while maintaining your account access for essential platform functions.
To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
We implement multiple layers of security to protect your personal information:
- SSL encryption for all data transmission
- Regular security audits and vulnerability testing
- Restricted access to personal data on a need-to-know basis
- Secure data centers with physical and digital access controls
- Regular backup systems to prevent data loss
- Employee training on data protection best practices
Despite our best efforts, no system is completely secure. We continuously monitor and improve our security measures, and we'll notify you promptly if any breach affects your personal information.
Data Retention
We keep your information only as long as necessary to provide our services or meet legal requirements:
- Active account data: Retained while your account remains active
- Course completion records: Kept for 7 years for certification purposes
- Payment records: Retained for 7 years as required by Indian tax law
- Marketing preferences: Stored until you opt out or request deletion
- Website analytics: Aggregated data kept for 2 years for improvement purposes
When we delete your information, we ensure it's completely removed from our active systems. Some data may remain in backup systems for a limited time before permanent deletion.
International Data Transfers
While our primary operations are based in India, some of our service providers may process your data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Indian data protection standards.
We only work with providers who demonstrate adequate data protection measures and comply with international privacy frameworks. Your data receives the same level of protection regardless of where it's processed.
Cookies and Tracking
Our website uses cookies to enhance your experience and provide personalized content. We use different types of cookies:
- Essential cookies: Required for basic website functionality
- Performance cookies: Help us understand how you use our site
- Preference cookies: Remember your settings and choices
- Marketing cookies: Used to show relevant content and advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website features and functionality.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this page shows when the most recent changes were made.
Privacy Questions?
Contact our privacy team for any questions or concerns:
Email: [email protected]
Phone: +91 9264 49 9911
Address: Vinayaka colony, Palakkad, Kerala 678014, India
We typically respond to privacy inquiries within 2-3 business days.
This privacy policy is governed by Indian data protection laws and regulations. If you have concerns about how we handle your data, you may also contact the relevant data protection authority in your jurisdiction.